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Reversal

POST/dpm/payments-gwproxy/v2/payments/reversal

Reversal

The Reversal endpoint undoes an authorized Card Present transaction before it is captured. The authorization is canceled and no money moves, so the funds never leave the cardholder’s account.

To find the original transaction, send its payment_id and the x-seller-id header.

Usage Scenarios:

  • Undoing an authorization you no longer want to complete, such as one with a wrong amount.
  • Releasing the reserved funds when the customer leaves before the transaction is captured.

Notes:

  • A reversal always covers the full amount of the original authorization. Partial reversals are not supported.
  • A reversal applies only to transactions that are not captured yet. To return the funds of a captured transaction, use Cancel.
  • This endpoint handles the reversals you request. It does not replace the automatic reversals that Getnet runs after communication failures, processing interruptions, or timeouts.
  • The terminal codes in additional_data.terminal are mandatory for Brazil.
  • Always send the additional_data.card object. Its fields are optional, so you can send an empty object ("card": {}). If you have the card data, send number or track_2.
  • Available in all countries integrated with SEP Card Present.
  • Subscribe to the REVERSED_TRANSACTIONS webhook event to get notified when a reversal is processed.

Header Parameters

x-seller-idstringrequired

Unique identifier of the commercial establishment (seller) registered on the Getnet platform. The reversal uses it to find the original transaction.

countrystring

Country identifier.

tenantstring

Tenant identifier.

Body application/json

idempotency_keystring<(a-Z | 0-9 | .-_)>required

Idempotency key, used to control requests, must be unique per request, because if it is repeated, it will always be returned the same data.

payment_idstring<uuid>required

payment_id returned by the original authorization. The reversal uses it to find the transaction to reverse.

amountinteger<int32>

Amount of the original authorization, in cents. A reversal always covers the full amount, so you can omit this field. Partial reversals are not supported.

payment_method"DIRECT_CREDIT" | "DIRECT_CREDIT_AUTHORIZATION" | "DIRECT_CREDIT_PRE_AUTHORIZATION" | "DIRECT_DEBIT"

Payment method of the original transaction. We recommend that you omit it: Getnet uses the payment method of the original transaction. If you send it, it must match the original authorization.

custom_keystring

Customer key used to identify a cancellation request. (Key must be unique per transaction).

additional_dataobjectrequired

Card Present data of the original transaction.

Show additional_data properties
terminalobjectrequired

Identifiers of the terminal that processed the original transaction.

Show terminal properties
terminal_codestring

Terminal code. Mandatory for Brazil. Optional for all other countries.

logical_codestring

Logical code of the terminal. Mandatory for Brazil. Optional for all other countries.

serial_numberstring

Serial number of the terminal. Mandatory for Brazil. Optional for all other countries.

cardobjectrequired

Card data of the original transaction. The object is required, but its fields are optional: you can send an empty object ({}).

Show card properties
numberstring

Card number (PAN) of the original transaction.

track_2string

Track 2 data of the original transaction. Accepted with or without number.

expiration_monthstring

Two-digit card expiration month.

expiration_yearstring

Two-digit card expiration year.

currencystring

ISO 4217 currency code of the original transaction.

Response

Transaction reversed successfully.

idempotency_keystring<(a-Z | 0-9 | .-_)>

Idempotency key, used to control requests, must be unique per request, because if it is repeated, it will always be returned the same data.

seller_idstring<uuid>

ECommerce identification code

request_idstring<uuid>

Request identifier. Unique for each request.

payment_idstring<uuid>

Payment identifier

order_idstring

Purchase identification code used by e-commerce (code or order number).

amountinteger

Reversed amount, in cents. Always the full amount of the original authorization.

status"REVERSED" | "DENIED" | "ERROR"

Reversal status

reason_codestring

Return code from the sender or the getnet capture system.

reason_messagestring
authorization_codestring

Authorization code.

trace_numberinteger

Trace number of the transaction.

canceled_atstring<date-time>

Date and time of the reversal.

custom_keystring

Customer key used to identify a cancellation request. (Key must be unique per transaction).

Invalid Requisition

messagestring

Detailed error message.

namestring

Name of the module or system in which the error occurred.

status_codeinteger<int32>

HTTP status code of the error.

detailsobject[]

Error details.

Show details properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

paymentsobject[]

Error details.

Show payments properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

combined_idstring

combinedId.

order_idstring

orderId.

seller_idstring

sellerId.

Invalid Authentication

messagestring

Detailed error message.

namestring

Name of the module or system in which the error occurred.

status_codeinteger<int32>

HTTP status code of the error.

detailsobject[]

Error details.

Show details properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

paymentsobject[]

Error details.

Show payments properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

combined_idstring

combinedId.

order_idstring

orderId.

seller_idstring

sellerId.

Unprocessable Entity

messagestring

Detailed error message.

namestring

Name of the module or system in which the error occurred.

status_codeinteger<int32>

HTTP status code of the error.

detailsobject[]

Error details.

Show details properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

paymentsobject[]

Error details.

Show payments properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

combined_idstring

combinedId.

order_idstring

orderId.

seller_idstring

sellerId.

Too Many Requests

messagestring

Detailed error message.

namestring

Name of the module or system in which the error occurred.

status_codeinteger<int32>

HTTP status code of the error.

detailsobject[]

Error details.

Show details properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

paymentsobject[]

Error details.

Show payments properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

combined_idstring

combinedId.

order_idstring

orderId.

seller_idstring

sellerId.

Internal server or service error

messagestring

Detailed error message.

namestring

Name of the module or system in which the error occurred.

status_codeinteger<int32>

HTTP status code of the error.

detailsobject[]

Error details.

Show details properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

paymentsobject[]

Error details.

Show payments properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

combined_idstring

combinedId.

order_idstring

orderId.

seller_idstring

sellerId.

Internal server or service error

messagestring

Detailed error message.

namestring

Name of the module or system in which the error occurred.

status_codeinteger<int32>

HTTP status code of the error.

detailsobject[]

Error details.

Show details properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

paymentsobject[]

Error details.

Show payments properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

combined_idstring

combinedId.

order_idstring

orderId.

seller_idstring

sellerId.

Gateway Timeout

messagestring

Detailed error message.

namestring

Name of the module or system in which the error occurred.

status_codeinteger<int32>

HTTP status code of the error.

detailsobject[]

Error details.

Show details properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

paymentsobject[]

Error details.

Show payments properties
statusstring

Error situation.

error_codestring

Error code.

descriptionstring

Description of the error.

description_detailstring

Detailed description of the error.

brandstring

Brand.

payment_idstring

payment_id.

seller_idstring

seller_id.

amountstring

amount.

currencystring

currency.

order_idstring

order_id.

credit_cancelobject

credit_cancel.

Show credit_cancel properties
canceled_atstring

canceledAt.

messagestring

message.

payment_tagstring

payment_tag.

status_codestring

statusCode.

messagestring

message.

namestring

name.

acquirer_transaction_idstring

acquirer_transaction_id.

authorization_codestring

authorization_code.

transaction_idstring

transaction_id.

reason_codestring

reason_code.

reason_messagestring

reason_message.

merchant_advice_codestring

merchant_advice_code.

combined_idstring

combinedId.

order_idstring

orderId.

seller_idstring

sellerId.

Request
curl -X POST "https://api.pre.globalgetnet.com/dpm/payments-gwproxy/v2/payments/reversal" \
  -H "Content-Type: application/json" \
  -H "x-seller-id: <x-seller-id>" \
  -H "country: <country>" \
  -H "tenant: <tenant>" \
  -d '{
  "idempotency_key": "63c7f8ee-51a6-470d-bb76-ef762b62bfb7",
  "payment_id": {},
  "amount": 4000,
  "payment_method": "DIRECT_CREDIT",
  "custom_key": "20200630-8900",
  "additional_data": {
    "terminal": {
      "terminal_code": "TF123456",
      "logical_code": "654321",
      "serial_number": "ABC123"
    },
    "card": {
      "number": "4111111111111111",
      "track_2": "4111111111111111=26122010000000000000",
      "expiration_month": "12",
      "expiration_year": "26"
    },
    "currency": {}
  }
}'
Response
{
  "idempotency_key": "63c7f8ee-51a6-470d-bb76-ef762b62bfb7",
  "seller_id": "9406df6c-3100-49ba-b4df-d81c1ad8a62b",
  "request_id": "daac03dc-73db-453f-9bea-b1391669d5d3",
  "payment_id": "2c341d28-491b-4cf8-aec7-eeb60136b7a5",
  "order_id": "ORDER-10187383",
  "amount": {},
  "status": "REVERSED",
  "reason_code": "00",
  "reason_message": "Payment successful reversal.",
  "authorization_code": "601878",
  "trace_number": 0,
  "canceled_at": "2026-09-04T18:14:54.057Z",
  "custom_key": "20200630-8900"
}